On demand · Risk · AI

AI supplier risk with live customer feedback

How procurement teams use continuous supplier risk with real customer perspectives.

What this session covers

This session treats supplier risk as a continuous process rather than an annual questionnaire cycle, and pairs the product walkthrough with the perspective of the procurement teams who live with the result. It covers how due-diligence questionnaires attach to the supplier record, how AI reads the certificates and written responses that come back, and how monitoring between assessments catches certification drift before a buyer raises a purchase order against an affected supplier. The framing throughout is practical: which risk domains are worth asking about, and what has to be true for a flag to reach the person actually placing the order.

What you can do after watching

• Replace the annual risk refresh with continuous monitoring of certification status, vulnerabilities and risk-score drift, so a lapse raises an alert instead of waiting for the next review window.
• Keep risk on the same supplier master used for onboarding, contracts and spend, so a flag reaches the requisitioner at purchase-order time rather than sitting in a GRC tool procurement never opens.
• Ask industry-grouped questions across the financial, operational, legal and ESG domains instead of sending one generic form that misses the controls specific to a category.
• Let AI evaluation handle certificates, commitments and responses and track the follow-ups, so analysts review the exceptions rather than every submission.
• Judge the program on whether risk data changes a buying decision, which is the test the customer perspective in this session applies to it.

Related: supplier risk

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